Privacy Policy - our commitment to your privacy

At Rise and Shine Care Ltd we are committed to protecting your privacy and we comply with the data protection laws applicable to the United Kingdom. This Privacy Policy outlines how your personal information is treated and forms part of our Conditions of Use.

 What information do we collect and how do we use it?

We will not collect any personal information about you unless you have chosen to give it to us. If you require further information, wish to open an account or would like to contact us, we may ask for your name, address, e-mail address and telephone number so that we can contact you accordingly.

 

When you instruct us to carry our work we need to may need to know your name, e-mail address, delivery and billing addresses, credit or debit card number and the expiry date (if applicable). This allows us to process and fulfil your work and carry out credit checking. We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your request.

 

We may use the information provided by you to communicate with you, to provide a more personalised online experience, for record keeping purposes, and in aggregate (and therefore anonymously) for market research purposes, to track activity on our site, to publish trends and/or to improve usefulness and content. We may also use the information we collect to keep you updated with information about promotional offers and what is coming soon at Rise and Shine Care Ltd. If you do not wish to receive this information please let us know.

We may use other companies to provide services on our behalf. These services may include but are not limited to packaging, mailing and delivering purchases, answering customers questions about products or services, sending postal mail and e-mails, analysing data and processing credit or debit card payments. We will only provide those companies with the information they need to deliver the service and they are prohibited from using that information for any other purpose.

We may undertake a search with a licensed credit reference agency for the purposes of verifying your identity and the details you have submitted before accepting or despatching your order. The credit reference agency may check the details you supply against any particulars on any database (public or otherwise) that they have access to. They may also use your details in the future to assist other companies for verification purposes. A record of the search will be retained.

We never make your personal details available to companies outside Rise and Shine Care Ltd for marketing purposes.

 How is customer information protected?

Ordering online is protected by a secure server. The secure server uses industry-standard SSL encryption that encrypts all information you input before it is sent to us. We recommend you use an up to date internet browser which supports 128-bit encryption. Use of an out of date browser or one that does not support 128-bit encryption may compromise the level of security we are able to provide. Internally, we restrict access to personal information. Only employees who need the information in order to do their jobs have access to it.

 Cookies

Cookies are small files that a web site places on your hard disk to enable additional features of the web site to work. Our cookies do not contain any personally identifying information but they do enable us to provide a user-friendly experience. We do not use cookies to gather personal information such as a person's name or e-mail address. In order to track usage on our web site, we may use cookies to identify repeat visitors to the web site and to determine the path visitors take on our site. Any information gathered by the use of cookies is compiled on an aggregate, anonymous basis.

Use of cookies is an industry standard and many web sites use them. Most internet browsers automatically accept cookies. If you do not wish to receive cookies, or want to be notified of when they are placed, you can set your internet browser to do so, if your browser so permits. Without cookies enabled you can still use some of the features of our site.

 Changes to this Privacy Policy

If we decide to change our Privacy Policy we will post those changes on this page so that you are always aware of what information we collect and how we use it.

September 2005